1.) DEFINITIONS
The following definitions apply for the Terms & Conditions for Travelander International Unit Trust. Travelander International Unit Trust is referred to as Travelander, the Supplier, our and we. The Client (Buyer) is referred to as I, My, the Buyer, You, the Customer, the Owner and the Client.
2.) TRADING HOURS
Monday to Friday: 8-00am to 3-30pm. Saturday: By appointment only. All branches are closed on Sunday and National Public Holidays.
3.) 24-HOUR HELPLINE
Travelander runs a help and information service, 7 days a week. Please call (07) 5456 4474 for service. Any problems associated with the purchase, including accessories failure, must be reported to Travelander as soon as possible and within 24 hours of the incident. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.
4.) SERVICE
A dedicated client service officer is assigned to handle all aspects of each client’s account. The client service officer is responsible for contact with the client when necessary, and working to drive the co-ordination and completion of the purchased product in conjunction with the client’s requirements. They are specially assigned after we ascertain your specific needs.
5.) CANCELLATIONS
Please note that sales order deposits are non-refundable if cancellation occurs, but will be noted as a credit for a future purchase.
6.) CREDIT CARD TRANSACTIONS
Our preferred Cards are MasterCard and VISA. All credit card transactions will be conducted in Australian Dollars. Credit Card transactions may only be used for deposits and to the purchase value of up to 20% of the total amount. A handling fee of 2% will be charged for VISA, MasterCard and Bankcard transactions. A handling fee of 3% applies to American Express and Diners Club Credit Card transactions.
7.) FINANCIAL OBLIGATIONS & QUOTING
Travelander has a flexible payment structure to meet your needs and is as follows:
• Travelander shall provide the client with a detailed quote. No work can commence on a job until the quote has been agreed to and signed by the client and returned to Travelander. In the event that the scope of the project changes or significant client changes are made once a job has commenced, we reserve the right to re-quote the job and once again receive client approval before proceeding. Upon client approval, a sales order will be completed and a copy presented to the client before commencement of the job.
• Prices quoted are subject to change and Travelander reserves the right to update or alter the pricing structure at any time. Once your order has been signed it becomes a legally binding contract and the price may not be varied or cancelled.
• Quotes are only valid for 3 months. The formulation of quotes is based on Travelander achieving operational efficiencies by completing the project within a reasonable period from the clients’ sales order approval. Delays from the client in completing the project within the scheduled time frame may result in additional charges.
• In the event of a default on these terms, Travelander reserves the right to hold the purchased product until the account is finalised and/or take necessary action to recover payment of fees. Any costs incurred in doing so will be passed on to the client.
• Payment terms are C.O.D for any projects.
8.) TAXES AND CHARGES
GST is included in our prices.
9.) SALES ORDER (CONFIRMATION) – DEPOSIT
A payment of 20% of the total price is payable upon signed confirmation of your quotation / sales order form. The balance of the purchase price will be payable upon completion before pick-up or delivery of your specified order. Payment by personal cheque must be received at least 7 days prior to pick-up or delivery for clearance of the personal cheque
10.) TRAVELANDER'S LIABILITY
Travelander International Unit Trust will not be under any liability to the client for any loss or damage caused through delay in delivery of the product that is caused through accidents or not being suitable for the client’s purposes. Travelander International Unit Trust will also not be liable for loss of time, change in drop off location or damage through natural disasters such as fire, floods, cyclones, hailstorms etc.
11.) INSURANCE
During completion of your product, we provide full cover for any loss or damage caused through natural disasters such as fire, floods, cyclones, hailstorms etc whilst it is stored on our premises. Once final payment has been received for your order, we recommend that clients organise their own private insurance. As from this point forward, Travelander International Unit Trust, is no longer responsible for insurance and will take no responsibility for theft, or damage caused on our premises, or in transit.
12.) ON-ROAD REGISTRATION
Travelander can organise on-road registration for your camper trailer, or slide-on tray back camper, at the clients’ request. An additional cost for registration only, being 6 months or 12 months, will be incorporated into the total price. Or alternatively you can arrange this yourself, before pick-up of the camper trailer.
13.) DAMAGE OR REPLACEMENT COSTS
All costs associated with the full replacement or damage repairs to any part of the product purchased, whilst in the care of the client/owner, shall be borne by the client/owner; unless otherwise proven to be covered under our 2 year warranty plan. This also relates to the original body which is guaranteed against perforation corrosion for the first two years of its life. If perforation corrosion occurs, we’ll fix it for free, providing the damage was due to standard defects in factory materials and was not caused by misuse of the product.
14.) CONTRACTUAL RIGHTS
By signing the terms and conditions contract I accept that the Terms and Conditions make this an Australian Contract and the Australian State Law in which state this agreement is contracted in will bind me. The contract overrides any other contract form or contract taken in any other country. Any changes made to this contract must be in writing and signed on behalf of Travelander International Unit Trust and the client. Travelander International Unit Trust makes no express or implied warranty in relation to this agreement.